Power Hour Terms & Conditions

Last updated: Dec 16, 2024 4:20 PM

Please read this terms and conditions carefully before booking your Power Hour via the www.freyapadmore.com website. By booking your power hour, you are accepting and agreeing to the terms and conditions outlined below. If you disagree with any part of the Terms, then please do not book your Power Hour via the website.

These terms and conditions are separate to and do not replace the terms and conditions of using this website, which can be read here: https://www.freyapadmore.com/terms-conditions

The Service

You are paying for a 60-minute video call with Freya Padmore. During the call, I will provide assistance on a subject you have chosen, using the information you provide me ahead of the call in the questionnaire.

You will also receive a PDF document with notes from our call.

The price of these services and digital products can be found listed on the Website. This price includes all applicable taxes and other fees.

Rescheduling Policy

Your power hour can only be rescheduled once and can be requested by contacting us. You must contact us 48 hours in advance and your rescheduled power hour is subject to availability.

If you are within 48 hours of the booked session, you will not be eligible to reschedule your power hour and will not be eligible for a refund. Instead, you will receive a video audit of your website between 30-45 mins, including answering any questions you submitted as part of your questionnaire when booking.

We reserve the right to reschedule your purchase with 48 hours advance notice. We will let you know immediately if we plan on cancelling your purchase. If we cannot find a date/time that is suitable, we will issue you a refund of the full purchase price that you paid.

Cancellation policy

We offer cancellations on purchases made of the services offered on our Website. We offer cancellations only to performance of the service. You may cancel your order by contacting us at least 48 hours in advance of your call. You will not be charged a cancellation fee if you cancel your purchase. We will issue you a refund of the full purchase price that you paid if you cancel your purchase 48 hours before your booked time slot.

If you are within 48 hours of the booked session, you will not be eligible for a refund. Instead, you will receive a video audit of your website between 30-45 mins, including answering any questions you submitted as part of your questionnaire when booking.

We reserve the right to cancel your purchase prior to download and prior to performance of the service. We will let you know immediately if we plan on cancelling your purchase. We will issue you a refund of the full purchase price that you paid if we cancel your purchase.

Refund policy

We offer refunds on purchases made of the services. To qualify for a refund, you must submit your request to us within 30 days after your purchase by contacting us. We offer refunds on any purchases of the services for the following reason(s) only: the good, digital product or service failed to meet the warranties, if any, with receipt, and the wrong product or service was provided. Please note that we do not offer refunds for any other reasons other than those listed above.

Warranty on purchases

We offer the following warranties on purchases of services:

  • Services will be performed with reasonable care and skill;

  • Services are fit for any specified purpose and desired result;

  • Services will be performed within a reasonable time.

This warranty shall apply for 30 days from the date of the purchase.

Except as stated above and to the extent permitted by law, the items or services sold on this Website are provided “as is,” Except as stated above, no express warranty shall apply to any items or services displayed or sold on this Website. Note that you may have additional statutory rights provided to you under consumer protection laws. These rights are not affected by these terms.

Damages and limitation of liability

In no event shall Freya Padmore be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, relating to or in any way connected with your power hour service, including but not limited to your reliance upon opinions or information shared; any computer viruses, information, software, linked websites operated by third parties, products or services obtained through this Website, whether based on a theory of contract, tort, strict liability, consumer protection statutes or otherwise, even if Freya Padmore has been advised of the possibility of such damages. IF, DESPITE THE LIMITATION ABOVE, Freya Padmore IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF Freya Padmore WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO Freya Padmore IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS Website. THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF Freya Padmore. The aggregate liability of Freya Padmore arising out of or relating to this Website, whether arising out of or related to breach of contract, tort (including negligence) or otherwise shall be limited to the amount of fees actually received by Freya Padmore from you.

Note that you may have additional statutory rights provided to you under consumer protection laws. These rights are not affected by these terms.

Each section of these terms & conditions operates separately.  If any court or relevant authority decides that any of them is unlawful or cannot be enforced, the remaining sections will remain in full force and effect.